Front Desk Agent
Full-Time &
Week-End Part-Time

Position Summary:
Represents the club to the member/guest throughout all stages of the front office department usage. Creates and maintains reservations records, up-to-date knowledge of room rates and housekeeping schedules, promptly processes any cancellations and/or modification. Determines a member/guest reservation status and identifies how long the member/guest will stay. Co-ordinates request for maintenance and repair work with engineering department.

Essential Duties and Responsibilities include but are not limited to:

Understand PBX switchboard operations. Answer incoming calls, uses proper telephone etiquette, direct calls to guest rooms, staff or departments through the telephone system.
Takes and distributes messages for member/guest.
Reads and initials the pass-on log and bulletin board daily.
Knows the types of room’s availability as well as their location and layouts.
Knows the selling status, rates and benefits of all package plans.
Tracks future room availabilities on the basis of reservation, and helps develop forecasts for room revenue and occupancy.
Use suggestive selling techniques to sell rooms and promote other services of the club.
Prepares letter of confirmation, processes cancellations and modifications of room reservations.
Registers members/ guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understands and adheres to proper credit, check cashing & cash handling policies and procedures.
Co-Ordinates room status updates with housekeeping department by notifying housekeeping of all checkouts, late check outs, early check-ins, special requests and part day rooms.
Through knowledge of how to use all front office equipment.
Process member/guest check-ins and check-outs receives, sends faxes and charges appropriate members/guest accounts.
Charges, posts and files all charges to member/guest accounts.
Sorts incoming mail, logs registered mails, courier & package and be familiar with mail, package handling procedures.
Attends department/club meetings and trainings.
Co-ordinates guest room maintenance work with engineering and maintenance departments.
Reports any unusual occurrences or requests to the manager.
Knows all safety and emergency procedures. Is aware if accident prevention policies. Also know what action to take when an emergency call is requested or received.
Monitor automated systems including fire alarms and communicate with engineering department during emergencies.
Maintains the cleanliness and neatness appearance of the work area at all times.
Understand that business demands sometimes makes it necessary to move employees from there accustomed shift to other shifts.